§ 1 General terms

This privacy policy serves to inform you of your privacy rights and give you an overview regarding the collection and use of your personal data by eNet SMART HOME. We only process your personal data (for example, title, name, address, e-mail address, telephone number) in accordance with the provisions of German privacy laws and the privacy laws of the European Union (EU). The following provisions inform you as to the type, scope and purpose of the collection, processing and use of personal data. This privacy policy only applies to our website. If you are redirected to other pages via links on our pages, please inform yourself there about how your data is handled in each case.

§ 2 Personal data

The personal data you provide, such as name, address, e-mail and IP address are stored for contact purposes. If no contractual relationship is subsequently initiated, this data will be deleted by us, unless you have expressly agreed to its storage.

§ 3 SSL or TLS encryption

This site uses SSL encryption for security reasons and to protect the transmission of sensitive content, such as the orders or requests you send to us as the site operator. TLS encryption You can recognise an encrypted connection when the address bar of the browser changes from “http://” to “https://” and the lock icon appears in the address bar. If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.

§ 4 Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us.

These include:

• Browser type and browser version
• Operating system used
 • Referrer URL
 • Host name of the accessing computer
 • Time of server request
 • IP address

This data is not combined with other data sources.

§ 5 Legal bases of data processing

We process your data on the following legal bases:

Art. 6 (1) lit. a) GDPR Data subject’s consent
Art. 6 (1) lit. b) GDPR Processing for the performance of a contract or pre-contractual measures
Art. 6 (1) lit. c) GDPR Fulfilment of legal obligations, such as retention and accountability obligations
Art. 6 (1) lit. f) GDPR Safeguarding the controller or a third party’s legitimate interests

§ 6 Information regarding the activation of the remote access “eNet SMART HOME remote”

eNet SMART HOME allows users to access their eNet system via “eNet SMART HOME remote” even when they are not at home. The eNet SMART HOME app is available for this remote access. To activate remote access, one-time registration on is required. Please note in this relation the separate privacy policy of Insta GmbH, Hohe Steinert 10, D-58509 Lüdenscheid.

To view the privacy policy for, the eNet SMART HOME app, the remote access eNet SMART HOME remote and voice control, please click on the respective flag.

§ 7 Use of your personal data for advertising purposes

In addition to processing your data to handle your requests for promotional materials or advice, we at eNet SMART HOME also use your data to provide you with specific service offers and information from eNet SMART HOME Alliance partners and their sales partners. Contact may take place by phone, online (e-mail, newsletter) or by post. If you have given your consent to eNet SMART HOME, you can revoke this at any time by post or via e-mail. If you have any questions, please contact:

eNet SMART HOME Service-Sekretariat
Bödekerstraße 11
D-30161 Hanover
Telephone: +49 511 51 51 72 78
Fax: +49 511 51 51 72 79

You can directly object to the sending of newsletters by activating option to refuse them. Your e-mail address will then be deleted immediately from the mailing list. In addition, we will only store your data for as long as is necessary and appropriate for the provision of our services. We will immediately delete data that is no longer required, provided that this does not conflict with statutory retention periods.

§ 8 Web analysis with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses “cookies”, text files that are stored on your computer and which allow an analysis of the use of your website usage. The information generated by the cookie about your use of this website is generally transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this Website, your IP address will be abbreviated in advance by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activities and to provide further services for the website operator in connection with the use of the website and the Internet.

The IP address provided by your browser as part of Google Analytics will not be merged with other Google data. You can prevent cookies from being stored by configuring your browser software accordingly; however, we would like to point out that in this case you may not be able to fully utilise all the functions of this website. In addition, you can prevent the data generated by the cookie concerning your use of the website (including your IP address) from being collected by Google. The same applies to the processing of this data by Google. To do this, download and install the browser plugin available at the following link:

This Website uses Google Analytics with the extension “_anonymizeIp ()”, meaning that IP addresses are only processed in abbreviated form to prevent direct personal reference.

§ 9 Google Ad Words and tracking

Google AdWords and Google Conversion Tracking This website uses Google AdWords. Adwords is an online advertising program provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

We use conversion tracking as part of Google AdWords. When you click on an ad displayed by Google, a conversion tracking cookie is set. Cookies are small text files that the internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used to personally identify users. If the user visits certain pages of this website and the cookie has not yet expired, we and Google can see that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie. The cookies cannot be tracked by the websites of AdWords customers. The information gathered with the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are informed of the total number of users who clicked on their ad and were redirected to page featuring a conversion tracking tag. However, they do not receive any information that allows users to be personally identified. If you do not wish to participate in tracking, you can easily opt-out of it by disabling the Google Conversion Tracking cookie via your internet browser’s user preferences. You will then no longer be included in the conversion tracking statistics.

Cookies are stored on the basis of Art. 6 (1) lit. f) GDPR. The website operator has a legitimate interest in analysing user behaviour for the optimisation of both its website and its advertising.

For more information about Google AdWords and Google conversion tracking, see the Google Privacy Policy:

You can set your browser to inform you about the setting of cookies and to allow cookies only in individual cases, to exclude the acceptance of cookies for specific cases or in general and to automatically delete cookies when closing the browser. Disabling cookies may limit the functionality of this website.

10. Information on the use of Facebook

Our website contains plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognise the Facebook plugins on our website by the Facebook logo or the “Like” button. An overview of the Facebook plugins can be found here:

When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. This informs Facebook that you have visited our website with your IP address. If you click on the Facebook “Like” button while logged in to your Facebook account, you can link the contents of our website to your Facebook profile. This allows Facebook to associate the visit to our website with your account. We would like to point out that we as the site provider have no knowledge regarding the content of the data transmitted and its use by Facebook. For more information, see Facebook’s Privacy Policy.

If you do not wish Facebook to associate your visit to our website with your Facebook user account, please log out of your Facebook user account.

§ 11 Conversion measurement with the Facebook Pixel

With your consent, we use the “Facebook Pixel” from Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”) on our website. It allows us to track users' actions after they have seen or clicked a Facebook ad. This enables us to track the effectiveness of Facebook advertising for statistical and market research purposes. The data collected in this way is anonymous for us: in other words, we do not see individual users’ personal data. However, this data is stored and processed by Facebook, about which we inform you to the best of our knowledge. According to Facebook's data usage policy at Facebook can associate this data with your Facebook account and also use it for its own advertising purposes. You can make it possible for Facebook and its affiliates to display ads on and outside of Facebook. A cookie may also be stored on your computer for these purposes.

This consent may only be granted by users older than 13 years old. If you are younger, we request that you ask your parents or guardians for advice.

Please click here if you wish to revoke your consent.

§ 12 Information on the use of YouTube

Our website uses plugins from YouTube, which is operated by Google. The site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our pages that features a YouTube plugin, you will be connected to the servers of YouTube. The YouTube server will be informed which of our pages you visited. If you're logged into your YouTube account, you will allow YouTube to link your browsing behaviour directly to your personal profile. You can prevent this by logging out of YouTube and deleting cookies. For more information, see YouTube’s Privacy Policy at:

§ 13 Information regarding cookies

(1) We use cookies to optimise our website. These are small text files that are stored in your computer's memory. These cookies are deleted after you close the browser. Other cookies remain on your computer and recognise it at the next visit (persistent cookies). This allows us to give you better access to our site.

(2) You can prevent the storage of cookies by selecting “block cookies” in your browser settings. However, this can restrict the functionality of our website.

§ 14 Data transfer to third parties

We respect the principle of earmarked data usage. Accordingly, we only collect, process and store your personal data for processing your registration and for our services, as well as for technical administration. We will only disclose your personal data to third parties outside the eNet Alliance partnership if this is necessary to perform a contract. Your data is not transferred to third parties for purposes such as advertising without your express consent. If you have any further questions regarding data transfer to third parties, please contact us.

§ 15 Your rights

Of course, you have rights relating to the collection of your data. We are required by applicable law to explain these to you. The use and enforcement of these rights is free of charge for you.

Right of revocation
You have the right to withdraw your consent to the collection of data at any time. This right applies with effect for the future; data collected until the revocation becomes legally valid remain unaffected.

Right to data portability
You have the right to request a transfer of your data from us to another entity.

Right to rectification, deletion or blocking
You have the right to have your data corrected, deleted or blocked. The latter applies if the legal situation does not permit deletion. Right to complain You have the right to lodge a complaint with a supervisory authority or a competent body if you have cause for complaint. To make use of this right and the two aforementioned rights please contact:

Die Landesbeauftragte für den Datenschutz Niedersachsen
Barbara Thiel
Princes Street 5
D-30159 Hanover
Telephone: +49 511 120 45 00
Fax: +49 511 120 45 99

§ 16 Responsible for the data collection

You can contact the following with any requests for information, applications, complaints or criticism regarding our Privacy Policy:

eNet SMART HOME Service-Sekretariat
Hohenzollernstrasse 5
D-30161 Hanover
Telephone: +49 511 16767-378
Fax: +49 511 16767-379

The correct implementation of data protection is monitored by an external data protection officer. If you have concerns regarding the processing of your personal information, you may also contact them directly.

Mr. Christopher Lenz
Gustav-Adolf-Straße 30
D-30167 Hanover

§ 17 Changes to the Privacy Policy

We as the controller reserve the right to change the Privacy Policy at any time with reference to the applicable data protection regulations.

Current version: January 2022.